What to look out for when choosing an NDIS provider in Brisbane

The introduction of the national disability insurance scheme (NDIS) in Australia has made it possible for people with different abilities to live fuller lives with access to the right kind of support and care for their individual needs. With services and resources made available to you, you can overcome daily challenges in the comfort of your home or even participate more actively in your community. One of the benefits of the NDIS is having access to service providers. Let’s take a closer look at what providers do and how you can find the best one for you.

WHAT IS AN NDIS PROVIDER?

An NDIS provider is usually a company, an organisation or a person that offers disability support. They have different skill-sets, different areas of expertise and may or may not be registered with the NDIS. Once you’ve identified the specific kind of services you require to achieve your daily and long-term goals, you can make a more informed decision about what qualities to look for in a provider.

WHAT MAKES AN NDIS REGISTERED PROVIDER DIFFERENT?

If you come across NDIS registered service providers in Brisbane it means that they have been approved by the National Disability Insurance Agency (NDIA), which is a regulatory body. For a provider to meet the NDIA conditions and requirements, they have to demonstrate compliance with NDIS practice standards, their support workers must be approved, and they must have a complaints management system in place. This is all to ensure that you receive the very best quality in service provision and that you will be safe against misconduct.

NDIS registered service providers are all fully vetted to ensure that they have no past conviction, and the right qualifications and experience to provide the service they offer. For your peace of mind, this is definitely the best option when searching for a provider.

QUALITIES TO LOOK OUT FOR

Apart from being registered, there are some other qualities to look out for in a great provider. One of these is that they should be culturally inclusive. If your native language is not English, look out for a provider that offers translation or multilingual services. Carefully read through the values of each provider that are usually stipulated in their brochures or websites, such as compassion, professionalism, customer service, tailored approach etc.

It’s useful to find a provider that does not take a one-size-fits-all approach because you have individual needs. If you have specific medical needs, make sure you select a provider that offers expertise in nursing. Online reviews can give you a fair representation of what each provider can offer and what their staff members are like.

ASK THE RIGHT QUESTIONS

Whether you are plan-managed, self-managed or NDIA-managed, you will have different kinds of providers available to you. You could consult with a support coordinator to help you source a suitable NDIS provider in your community. Ask questions about their approach, their experience, their staff and their values so you have a clear idea of what to expect. Ask how far their services extend to make sure that all your needs will be covered whether it’s transport, household tasks or accommodation. Don’t be afraid to ask questions about costs, flexibility, qualifications, or how they manage complaints - these are all well within your rights and are necessary for you to feel totally comfortable with your choice. Make sure the NDIS provider understands your plan so they can adequately give you the right support within your funding.

A CARING NDIS APPROVED PROVIDER IN BRISBANE

When it comes to individualised disability care, Hilltop Caring is a registered NDIS provider who understands that there is no "one size fits all" solution. That's why we prioritise getting to know you, your needs and goals. We deliver NDIS services with compassion including flexible core supports, accommodation and capacity-building services for people of all abilities throughout Greater Brisbane, the Gold Coast and Hobart.

Contact us today at 07 3096 0088 or info@hilltopcaring.com.au for a chat about your particular needs.